Privacy Policy.

Last updated: 24 September 2026.

1. Data controller

This website belongs to Masajes Bien-Estar, operated by BIENESTAR OFICIAL PERU S.A.C., tax ID (RUC) 20608777866, with services provided at Malecón Mariscal Ramón Castilla 181, Barranco 15063, Lima, Perú.

2. Data we may receive

When you request a booking, we may receive your name, phone number, email, selected therapy, date, time and any notes you choose to share. If you use the Complaints Book, additional data required to identify the consumer and process the complaint or claim is requested.

3. How we use your data

Data is used to manage booking requests, coordinate appointments, answer enquiries, handle complaints or claims and meet legal obligations related to service provision. Booking data is not used for advertising campaigns without additional authorisation.

4. Legal basis and applicable framework

Processing is carried out under Peru’s Law No. 29733 on Personal Data Protection and its Regulation approved by Supreme Decree No. 016-2024-JUS, effective since 31 March 2025, together with other applicable rules. Where processing depends on your consent, you may withdraw it without affecting processing previously carried out lawfully.

5. Retention and security

We retain information for as long as reasonably necessary for the relevant purpose and, where a legal obligation applies, for the required period. We use technical and organisational measures intended to prevent unauthorised access, loss or alteration.

6. Third-party services and external links

The site may link to or integrate third-party services such as Google Maps, WhatsApp, Instagram, Facebook or TikTok. Their own policies also apply when you use those services. This site currently does not install third-party advertising or analytics tools; if they are added, this policy will be updated and any additional consent requirements will be assessed.

7. Your rights

Where applicable, you may request information, access, updating, rectification, cancellation or objection regarding your personal data. To exercise these rights, email keylusha@gmail.com with your request and the information needed to verify your identity.

8. Changes

We may update this policy to reflect changes to the website, internal processes or applicable rules. The update date will be shown at the top of this page.

9. Administrative connection to Google Business Profile

An authorised owner or manager may connect this website’s private administration area to Google Business Profile using Google OAuth. When that connection is expressly authorised, the application may read the Google Business Profile accounts and locations available to that user, location status and service data, and may create or update services and Business Profile posts only when the administrator requests those actions. The application does not receive the user’s Google password. OAuth access/refresh tokens and the selected business identifier are stored on this server solely to provide this visible synchronisation feature; they are not sold, used for advertising or transferred for unrelated purposes. Access can be disconnected in the administration panel or revoked from the user’s Google Account. Use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.