Consumer protection · Peru

Complaints Book.

Submit a consumer complaint or claim. The form receives a sequential reference number and you can print a complete copy for your records.

Provider details

Trading name: Masajes Bien-Estar
Legal name: BIENESTAR OFICIAL PERU S.A.C.
RUC: 20608777866
Establishment: Malecón Mariscal Ramón Castilla 181, Barranco 15063, Lima, Perú

A reclamo expresses dissatisfaction with a product or service. A queja expresses dissatisfaction with the attention received. Under the applicable Peruvian process, the provider must respond within the legally established period.

Consumer identification

Fields marked with * are required to register the form.

Full name *Document type *Document number *Phone *Email *Address *The consumer is a minor

Product or service

Identify the product or service related to your complaint.

Type *Claimed amount (S/)Product or service description *Booking / order code (optional)

Complaint details

Describe what happened and the specific outcome you are requesting.

Type * Reclamo (product/service claim) Queja (service attention complaint)Details *Specific consumer request *

Submitting this form does not prevent you from using other dispute-resolution mechanisms and does not, by itself, constitute a complaint filed with Indecopi.